Customer Service Representative

Rolla, MO

Full Time

Mid Level

God is on the move! Come join us as we serve Him in the great things He is doing.

If you are just looking for a job, this opportunity is not for you. But if you sense a call on your life to help rescue children from public education and support families in their pursuit of a godly alternative, don’t let this exciting opportunity pass.

This position will have a significant impact on the Kingdom of God here and across the world. Our goal is to raise up generations of families who see the world through God’s eyes and live according to that knowledge.

My Father’s World (MFW) is dedicated to inspiring academic excellence in an easy and life-transforming way by producing Bible-centric general education resources and curriculum for homeschools, private schools, MicroSchools, and more.

Located in Rolla, MO, My Father’s World is currently seeking a Customer Service Representative to join our dedicated team to provide consultations for our customers and families.

Reporting directly to Customer Service Manager, you will be responsible for receiving inbound calls, addressing customer inquiries regarding how to use our curriculum, helping potential customers make curriculum decisions, entering orders, and following up with assigned consultation call backs among other potential opportunities to serve.

To the qualified Customer Service Representative we offer:

$45,000-55,000 annual salary, commensurate with experience
Paid time off
401k with 4% match
Fitness membership
Discounts on products
Access to our Kabekona Hills Retreat Center property (e.g. fishing, kayaking, picnicking)

Our ideal candidate should possess exceptional communication skills that will ensure healthy team function and successful servicing of our customers. Competency and proficiency with computers are essential for this position as well as ample previous experience with our curriculum. Experience in sales and/or customer service is preferred. Our candidate should also be able to grow into greater responsibilities in the future.

Primary duties of the Customer Service Representative:

Receiving inbound calls.
Communicating with homeschool, private school, and MicroSchool customers regarding their needs.
Consulting existing customers in the use of their curriculum and providing relevant information regarding their orders.
Consulting with potential customers, closing sales, and entering orders.
Accurately and efficiently recording information in our databases.
Fielding and appropriately addressing customer complaints.

Requirements for the Customer Service Representative:

Alignment with our company’s passion and core values
Ability to be flexible, change directions, and act on priorities
Has the ability to identify the significance or lesser importance of tasks and adjust accordingly
Ability to work independently--meeting deadlines & keeping commitments
Prior customer service/sales experience.
Prior experience with the My Father’s World curriculum.
Competency and proficiency with computers, including aptitude for learning new technologies and platforms quickly.

My Father’s World, serving families and communities for over twenty-five years, is committed to the care and growth of all our team members while equally committed to offering high-quality educational products, training, and hospitality to our customers, trainees, and guests.

If you are excited about being a part of growing God’s Kingdom here and all over the world, fill out our online application now and begin the process. We look forward to hearing from you!

Candidates being interviewed and considered for employment are subject to a pre-employment questionnaire, drug screen, background check, and driving record review.

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How many years of Customer Service experience do you have?*

How many years of Sales experience do you have?*

How much of your experience is with “face-to-face” versus “on-the-phone”?*

Please check each of the categories listed below that you have at least 2 years of direct experience with (check all that apply)* Receiving inbound callsMaking outbound callsMy Father’s World CurriculumOther educational curriculumConsulting with customers about purchasesEntering ordersData entryHandling customer complaints

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Customer Service Representative

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